Shipping Policy

Shipping Policy – IAM Worldwide Store Online.com

At IAM Worldwide Store Online.com, we are dedicated to providing a smooth and reliable shipping experience for our customers. Below is our detailed shipping policy that ensures transparency and customer satisfaction while complying with Google Ads policies.

Shipping Coverage

We offer shipping services nationwide within the Philippines. Orders placed through IAM Worldwide Store Online.com are delivered to most regions, including Metro Manila, Luzon, Visayas, and Mindanao via courier LBC, J&T and Lalamove.

Processing Time

▪️Orders are processed within 1 to 3 business days after order confirmation.

▪️Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

▪️Metro Manila: 1 to 3 business days

▪️Luzon (Outside Metro Manila): 3 to 5 business days

▪️Visayas and Mindanao: 5 to 10 business days

Note: Delivery times may vary due to unforeseen circumstances such as weather conditions, holidays, or logistical issues.

Shipping Rates

We offer free shipping on all orders because of our Cash on Delivery (COD) service nationwide.

Order Tracking

Once your order is shipped, a tracking number will be provided via email or SMS. You can use this tracking number to monitor the status of your shipment through our courier partner’s website.

Failed Deliveries and Undeliverable Packages

In case of failed deliveries due to incorrect address information, absence of the recipient, or refusal to accept the package:

▪️We will attempt delivery up to two times.

▪️If the delivery fails after the second attempt, the order will be returned to us, and we will contact you to arrange for re-delivery.

Damaged or Missing Items

If you receive a damaged package or if any item is missing from your order:

1. Contact us within 7 days of receiving the package.

2. Provide your order number and photos of the damaged item or package.

3. We will assess the issue and offer a suitable resolution, which may include a replacement, refund, or store credit.

International Shipping

Currently, we do not offer international shipping. We only deliver within the Philippines.

Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact us:

▪️Email: inquire.iamworldwidestoreonline@gmail.com

▪️Phone: 09772061824

▪️Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (excluding holidays)

Thank you for choosing IAM Worldwide Store Online.com. We are committed to providing you with a seamless shopping experience!